STIESASTIESA
JABI (Journal of Accounting and Business Issues)JABI (Journal of Accounting and Business Issues)The development of social media, particularly Instagram, has provided new opportunities for the tourism sector to promote destinations more widely and effectively. The Fish Village of Tanjung Valley in Subang Regency is one of the tourist destinations that utilizes social media to introduce its uniqueness and natural potential. This research aims to determine the impact of Social Media Marketing through the Instagram platform and service quality on tourists interest in visiting. The method used in this study is an explanatory survey method, with descriptive and verificative research types. The population in this study consists of tourists from Subang Regency and outside Subang who have visited the tourist attraction Kampung Ikan Lembah Tanjung Subang using Instagram social media. The sampling technique used is non-probability sampling with a purposive sampling method. Data collection was done by distributing questionnaires to 107 respondents, namely Subang tourists who have visited the tourist attraction Kampung Ikan Lembah Tanjung Subang using Instagram.
Based on the results of the analysis and discussion regarding the Influence of Social Media Marketing, and Service Quality on Tourist Interest at the Kampung Ikan Lembah Tanjung Tourist Destination, it can be concluded as follows.Social Media Marketing (X1) at the Kampung Ikan Lembah Tanjung tourist destination is in the very good category.The highest score comes from the up-to-date content element with a value of 693 (92.5%), which reflects that the content that is always updated and relevant is able to form a positive perception in society.This contributes to maintaining audience engagement on an ongoing basis and attracting interest in visiting.Service Quality (X2) at the Kampung Ikan Lembah Tanjung tourist destination is also in the very good category.The highest indicator score comes from employee courtesy with a value of 675 (90.This shows that the friendly and polite attitude of employees plays an important role in building trust, comfort, and visitor satisfaction towards the destinations service.Tourist Interest (Y) in visiting the Kampung Ikan Lembah Tanjung tourist destination is in the very good category.The highest indicator score is transactional interest, with a value of 685 (91.5%), which indicates that tourists not only have emotional interest, but also a real tendency to visit the destination directly.Social Media Marketing (X1) and Service Quality (X2) have a significant impact on Visit Intention both partially and simultaneously.Partial testing shows that both have a positive influence on visit interest, while simultaneous testing (F test) results in an F count of 65.05, which means that their influence is significant together.550 (55%) indicates that the two independent variables explain 55% of the variation in visit interest, while the remaining 45% is influenced by other factors outside the study.
The research findings suggest that Social Media Marketing and Service Quality have a significant impact on Visit Intention, both individually and collectively. However, the study has several limitations. Firstly, it only measures Social Media Marketing (X1), Service Quality (X2), and Visit Intention (Y) in the context of Kampung Ikan Lembah Tanjung without considering other factors such as revisit intention, ticket prices, accessibility, or overall destination perception. Secondly, the research sample is limited to tourists who have visited Kampung Ikan Lembah Tanjung, which may not be generalizable to other destinations as visitor characteristics and preferences may differ. Thirdly, there was difficulty in finding relevant journals for the study. Based on the hypothesis testing results, there is a significant influence between Social Media Marketing and Visit Intention. To further explore this relationship, future research could investigate the specific aspects of Social Media Marketing that drive Visit Intention. Additionally, examining the role of Service Quality in enhancing Visit Intention and the potential synergy between Social Media Marketing and Service Quality could provide valuable insights. Furthermore, exploring the long-term impact of Social Media Marketing and Service Quality on tourist loyalty and repeat visits could offer practical implications for destination management. Finally, investigating the influence of Social Media Marketing and Service Quality on different tourist segments, such as domestic and international visitors, could contribute to a more comprehensive understanding of tourist behavior.
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