IAIC PUBLISHERIAIC PUBLISHER

International Journal of Cyber ​​and IT Service Management (IJCITSM)International Journal of Cyber ​​and IT Service Management (IJCITSM)

PT. Pos Indonesia is committed to overcoming digital era challenges by implementing strategic transformations, particularly through the adoption of Artificial Intelligence (AI). AI plays a key role in enhancing operational efficiency, service quality, and revenue growth. It optimizes logistics, accelerates courier services, and personalizes customer interactions, contributing to an 18.64% increase in business revenue in 2023, reaching Rp 5,479,12 billion. This growth is driven by AI based automation in supply chain management and customer data analysis. The goal of this research is to explore how PT. Pos Indonesia can address AI implementation gaps and optimize its use to gain sustainable competitive advantages in operations and Human Capital Management (HCM). It also aims to provide strategies for developing human resource management and enhancing efficiency through AI. In HCM, AI improves recruitment, training, and employee development, supporting skill analysis, personalized training, and performance evaluation. This transformation aligns with AKHLAK values, fostering collaboration and adaptability while supporting remote work models for O-Rangers and postal agents via realtime monitoring. AI also helps PT. Pos Indonesia adapt to the evolving e-commerce industry by optimizing delivery routes, predicting demand, and empowering digital platforms like Pospay. Automation improves cost efficiency and customer service, strengthening PT. Pos Indonesia position in the digital logistics and courier services market. Through AI integration in HCM and operations, PT. Pos Indonesia enhances profitability and establishes sustainable competitive advantages, positioning itself as a model for technology driven business innovation in Indonesia logistics and financial sectors.

Pos Indonesia has demonstrably improved operational efficiency and revenue generation.AI-driven optimization of logistics, including route planning and demand forecasting, has led to significant cost reductions and enhanced service delivery.Furthermore, the application of AI in Human Capital Management has streamlined recruitment processes, improved employee performance evaluation, and fostered a more engaged workforce.Pos Indonesia as a leader in leveraging technology for sustainable growth within the Indonesian logistics and financial sectors.

Further research should investigate the ethical implications of AI implementation in HCM at PT. Pos Indonesia, particularly concerning data privacy and algorithmic bias, to ensure fair and transparent HR practices. Additionally, a study exploring the long-term impact of AI-driven automation on the workforce, including potential job displacement and the need for reskilling initiatives, is crucial for proactive workforce planning. Finally, research could focus on developing a comprehensive framework for integrating AI with the companys core values of AKHLAK, examining how AI can be leveraged to enhance transparency, collaboration, and adaptability across all organizational levels, ultimately fostering a more human-centric and ethically responsible AI implementation strategy.

  1. An Analytical Review on the Impact of Artificial Intelligence on the Business Industry: Applications,... doi.org/10.1109/EMR.2024.3355973An Analytical Review on the Impact of Artificial Intelligence on the Business Industry Applications doi 10 1109 EMR 2024 3355973
  2. International Journal of Cyber ​​and IT Service Management (IJCITSM). journal cyber service management... doi.org/10.34306/ijcitsmInternational Journal of Cyber AUAUand IT Service Management IJCITSM journal cyber service management doi 10 34306 ijcitsm
  3. Data Security Essentials for the Convergence of Blockchain, AI, and Io. data security essentials convergence... doi.org/10.1201/9781003081180-8Data Security Essentials for the Convergence of Blockchain AI and Io data security essentials convergence doi 10 1201 9781003081180 8
  4. The Role of Artificial Intelligence in Human Capital Management: A Review at PT. Pos Indonesia | International... doi.org/10.34306/ijcitsm.v5i1.175The Role of Artificial Intelligence in Human Capital Management A Review at PT Pos Indonesia International doi 10 34306 ijcitsm v5i1 175
Read online
File size1.22 MB
Pages14
DMCAReport

Related /

JURIS Advancing Higher Education Longitudinal Study on AI Integration and Its Impact on Learning 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Akhirnya, hipotesis mengenai Optimasi Sumber Daya Pendidikan (ERO) dan efisiensi pembelajaran (H5) dikonfirmasi, dengan AI terbukti efektif dalam mengoptimalkanAkhirnya, hipotesis mengenai Optimasi Sumber Daya Pendidikan (ERO) dan efisiensi pembelajaran (H5) dikonfirmasi, dengan AI terbukti efektif dalam mengoptimalkan

JURIS Integrasi Kecerdasan Buatan di Sektor Keuangan Inovasi Risiko dan Peluang 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Temuan mengungkapkan bahwa blockchain berhasil mengatasi tantangan keamanan data dengan menggunakan enkripsi yang kuat dan desentralisasi yang memainkanTemuan mengungkapkan bahwa blockchain berhasil mengatasi tantangan keamanan data dengan menggunakan enkripsi yang kuat dan desentralisasi yang memainkan

JURIS Unveiling the Role of SmartPLS and Technology in Analyzing HR Dynamics for Organizational Effectiveness 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER The study underscores the critical role of management HR alignment in leveraging human capital as a competitive advantage. By bridging theoretical frameworksThe study underscores the critical role of management HR alignment in leveraging human capital as a competitive advantage. By bridging theoretical frameworks

JURIS Emotional Well Being and Psychological Support in Infertility A Multi Modal AI Approach 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Limitasi ini menekankan kebutuhan untuk terus mengembangkan dan mengoptimalkan sistem AI untuk memastikan keandalannya dan inklusivitasnya, terutama dalamLimitasi ini menekankan kebutuhan untuk terus mengembangkan dan mengoptimalkan sistem AI untuk memastikan keandalannya dan inklusivitasnya, terutama dalam

JURIS New Design of TV Sekolah Prototype as Innovative Learning Media for Early Childhood Education 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Dengan investasi berkelanjutan, perencanaan strategis, dan inklusi berbagai strategi pembelajaran, TV Sekolah dapat menjadi model pendidikan inovatif,Dengan investasi berkelanjutan, perencanaan strategis, dan inklusi berbagai strategi pembelajaran, TV Sekolah dapat menjadi model pendidikan inovatif,

JURIS The Influence of Social Media Advertising on Purchase Intention Through Utilitarian and Hedonic Shopping Motivation A Study at Beauty Care and Anti Aging Clinic Service in Surabaya 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Penelitian ini meneliti pengaruh iklan media sosial di Instagram terhadap niat pembelian produk dan layanan perawatan kecantikan melalui motivasi belanjaPenelitian ini meneliti pengaruh iklan media sosial di Instagram terhadap niat pembelian produk dan layanan perawatan kecantikan melalui motivasi belanja

JURIS Peran Kepemimpinan dan Budaya dalam Membentuk Kinerja Karyawan Perspektif Komitmen 2025More at 2025

STIESTEKOMSTIESTEKOM Budaya organisasi memiliki pengaruh signifikan terhadap kinerja karyawan. Gaya kepemimpinan transformasional memiliki pengaruh signifikan terhadap komitmenBudaya organisasi memiliki pengaruh signifikan terhadap kinerja karyawan. Gaya kepemimpinan transformasional memiliki pengaruh signifikan terhadap komitmen

JURIS Identifikasi Motivasi Berprestasi Siswa Pada Pemilihan Mata Pelajaran Pilihan Di Sman 1 Menganti 2024More at 2024

UNESAUNESA Hasil penelitian menunjukkan bahwa dalam pemilihan mata pelajaran pilihan, terdapat motivasi berprestasi siswa yang ditunjukkan oleh keinginan untuk terlibatHasil penelitian menunjukkan bahwa dalam pemilihan mata pelajaran pilihan, terdapat motivasi berprestasi siswa yang ditunjukkan oleh keinginan untuk terlibat

Useful /

JURIS Impact of Motivation on Compensation and Discipline at Musi Rawas Public Works 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER 425), menunjukkan bahwa disiplin kerja lebih dominan dalam mempengaruhi kinerja karyawan di Departemen Pekerjaan Umum Musi Rawas. Analisis Regresi Moderasi425), menunjukkan bahwa disiplin kerja lebih dominan dalam mempengaruhi kinerja karyawan di Departemen Pekerjaan Umum Musi Rawas. Analisis Regresi Moderasi

JURIS Framework Of Master Data Management In Banking Using Consolidation And Jaro Winkler Algorithm 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Artikel ini memperkenalkan desain komprehensif untuk menerapkan MDM di bank, menggunakan pendekatan konsolidasi yang terintegrasi dengan algoritma kesamaanArtikel ini memperkenalkan desain komprehensif untuk menerapkan MDM di bank, menggunakan pendekatan konsolidasi yang terintegrasi dengan algoritma kesamaan

JURIS Creation of RAG Chatbot in Answering Queries Related to Banking Terms Using Microsoft Azure 2026More at 2026

IAIC PUBLISHERIAIC PUBLISHER Penggunaan teknologi AI memberikan peningkatan substansial dalam proses pengembangan, yang mengarah pada peningkatan produktivitas di industri perbankan.Penggunaan teknologi AI memberikan peningkatan substansial dalam proses pengembangan, yang mengarah pada peningkatan produktivitas di industri perbankan.

JURIS The Influence of Transactional and Transformational Leadership Styles of Ward Heads on Patient Safety Culture Implementation in a Regional Hospital in Indonesia 2026More at 2026

UMWUMW Pendekatan kuantitatif dengan desain cross‑sectional diterapkan pada bulan Juli 2024, melibatkan 140 responden terdiri dari pemimpin tim dan perawatPendekatan kuantitatif dengan desain cross‑sectional diterapkan pada bulan Juli 2024, melibatkan 140 responden terdiri dari pemimpin tim dan perawat

ads-block-test