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Journal of Business and Organization ManagementJournal of Business and Organization Management

This study aims to analyse the direct effect between electronic word of mouth, social media marketing, and brand image on purchase intention. This study also aims to analyse the indirect effect between electronic word of mouth and social media marketing on purchase intention which is mediated by brand image. This study used a sample of 105 Muslimadani consumers on the Shopee e-commerce platform using purposive sampling technique. Data were collected through the online distribution of Google Form questionnaires. The questionnaire consists of several question points that are evaluated using a Likert scale with a value range of 1 to 5. The data were analysed using SmartPLS 4 software. This study reveals that electronic word of mouth has no significant effect on purchase intention, while social media marketing and brand image have a significant positive effect on purchase intention. Furthermore, it is also known that there is an indirect significant positive effect between electronic word of mouth and social media marketing on purchase intention mediated by brand image.

The study concludes that electronic word of mouth does not significantly influence purchase intention, while social media marketing and brand image do.Brand image effectively mediates the relationship between both electronic word of mouth and social media marketing with purchase intention.These findings suggest that Muslimadani should prioritize optimizing its social media marketing strategies and strengthening its brand image to enhance consumer purchase intentions.Further research is needed to explore other factors influencing purchase decisions and to expand the scope of the study.

Penelitian selanjutnya dapat dilakukan dengan memperluas cakupan variabel yang diteliti, misalnya dengan menambahkan faktor-faktor seperti kualitas produk, harga, atau layanan pelanggan untuk mendapatkan pemahaman yang lebih komprehensif mengenai faktor-faktor yang memengaruhi keputusan pembelian konsumen Muslimadani. Selain itu, penelitian dapat difokuskan pada analisis perbedaan pengaruh antara berbagai platform media sosial terhadap brand image dan purchase intention, mengingat Shopee hanyalah salah satu platform e-commerce yang digunakan. Sebagai tambahan, studi kualitatif dapat dilakukan untuk menggali lebih dalam motivasi dan persepsi konsumen Muslimadani terhadap e-WOM dan social media marketing, sehingga dapat memberikan wawasan yang lebih mendalam bagi perusahaan dalam merancang strategi pemasaran yang lebih efektif. Penelitian ini diharapkan dapat memberikan kontribusi signifikan dalam pengembangan strategi pemasaran yang lebih tepat sasaran dan meningkatkan daya saing Muslimadani di pasar fashion Muslim yang semakin kompetitif.

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Pages14
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