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Journal of Law, Politic and HumanitiesJournal of Law, Politic and Humanities

This study aims to analyze the . As the public demand for fast, transparent, and accountable services continues to increase, local governments are required to adopt technology- and data-based governance systems. This research employs a qualitative approach using semi-structured interviews, observations, and document studies involving government officials and public service users. The findings indicate that the implementation of smart governance in Bekasi City has shown significant progress through the development of the Public Service Mall (MPP), online complaint channels, and the digitalization of administrative services. However, the efficiency of public services remains hindered by weak inter-agency coordination, limited information system integration, and the low digital competency of government personnel. Optimal implementation of smart governance requires strengthening government management aspects, particularly in data-driven strategic planning, cross-unit integration, and human resource capacity building. Thus, the success of the transformation toward smart governance in Bekasi City depends on the synergy between technological innovation, effective governance, and public participation in delivering efficient and sustainable services.

The study concludes that optimizing smart governance in Bekasi City necessitates strengthening government management through well-planned, integrated, and result-oriented approaches.Effective implementation requires data-driven strategic planning, reinforced cross-unit coordination, and enhanced digital competencies among civil servants.Ultimately, a successful transition to smart governance hinges on the synergy between technological innovation, effective governance, and active public participation to deliver efficient and sustainable public services.

Further research should investigate the specific mechanisms for fostering stronger inter-agency coordination in Bekasi City, potentially exploring the implementation of shared data platforms and standardized operational procedures. Additionally, a comparative study examining the digital literacy levels of civil servants across different departments could identify targeted training programs to address skill gaps and enhance the effective utilization of smart governance technologies. Finally, future studies could explore the long-term impact of smart governance initiatives on citizen trust and engagement, utilizing longitudinal data collection methods to assess the sustainability of improvements in public service efficiency and responsiveness, contributing to a more comprehensive understanding of the benefits and challenges of digital transformation in local governance.

  1. Vol. 6 No. 2 (2025): (JLPH) Journal of Law, Politic and Humanities | Journal of Law, Politic and Humanities.... doi.org/10.38035/jlph.v6i2Vol 6 No 2 2025 JLPH Journal of Law Politic and Humanities Journal of Law Politic and Humanities doi 10 38035 jlph v6i2
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