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Journal Journal of Management and Administration ProvisionJournal of Management and Administration Provision Abstract

This study aims to improve team performance at PT. Insan Cerdas Indonesia (ICI), Ranotana Branch, through a psychological intervention in the form of the Teamwork Excellence training program. The research began with an assessment that identified psychological dysfunctions within the team, such as ineffective communication, unclear role division, and low psychological safety. The methodology employed was a combination of qualitative and quantitative approaches, including observation, structured interviews with the HR Manager and Branch Head, as well as psychological assessments using the Training Needs Analysis (TNA) and Team Climate Inventory (TCI). The intervention was conducted with seven staff members through a one-day experiential training. The results showed significant improvements in vision clarity, participative safety, task orientation, and support for innovation. Participants average posttest scores increased by 18.57% compared to the pretest. Qualitative findings also indicated enhanced initiative, openness in communication, and team cohesion after the intervention. The study concludes that well-targeted psychological interventions can effectively enhance team dynamics. It is recommended that the organization continue sustainable development programs to maintain and further improve team performance.

Conclusion

The study demonstrates that the Teamwork Excellence training program positively impacted team effectiveness at PT ICI Ranotana Branch, Indonesia.Initial assessments revealed issues like ineffective communication and low psychological safety, which the training addressed through a combination of qualitative and quantitative methods.The intervention led to significant improvements in team dynamics, evidenced by increased posttest scores and observable behavioral changes, suggesting that a systematic, assessment-based, and participatory training approach is effective in cultivating a healthy and productive team climate.

Future Research

Future research should investigate the long-term sustainability of the observed behavioral changes through longitudinal studies, incorporating larger sample sizes and control groups to enhance the generalizability of the findings. Furthermore, exploring the impact of the training on tangible organizational outcomes, such as productivity and employee satisfaction, would provide a more holistic understanding of its effectiveness. Building upon the current study, it would be valuable to examine the role of leadership styles in fostering a truly collaborative work environment, potentially through leadership development programs focused on coaching or servant leadership, to ensure the continued success of team-based initiatives and sustained improvements in organizational performance.

References

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4. Does Team Training Improve Team Performance? A Meta-Analysis - Eduardo Salas, Deborah DiazGranados, Cameron... doi.org/10.1518/001872008X375009Does Team Training Improve Team Performance A Meta Analysis Eduardo Salas Deborah DiazGranados Cameron doi 10 1518 001872008X375009

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