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International Journal of Business, Law, and EducationInternational Journal of Business, Law, and Education

This study investigates the influence of promotion and design on purchasing decisions for Wuling electric cars in Tangerang City, with consumer trust as a mediating variable and insurance as a moderating variable. A quantitative approach was employed using non-probability purposive sampling, involving 125 respondents. Data were collected through an online questionnaire and analyzed using Structural Equation Modeling (SEM) with SmartPLS 3.0. The results reveal that promotion has a significant positive effect on purchasing decisions, while design and consumer trust show no direct influence. Promotion, design, and insurance significantly affect consumer trust; however, insurance does not moderate the relationships between promotion, design, and consumer trust. Furthermore, consumer trust does not mediate the effects of promotion or design on purchasing decisions. These findings provide valuable implications for marketing strategies in the electric vehicle industry, particularly for Wuling, by emphasizing the importance of promotional effectiveness and the strategic management of factors shaping consumer trust.

This study confirms that promotion has a significant direct effect on purchase decisions but weakens consumer trust, while product design and insurance serve as stronger drivers of trust in Wuling electric vehicles.However, consumer trust does not mediate the relationship between promotion and design on purchase decisions, and insurance does not significantly moderate these effects.These findings align with evidence that trust in electric vehicles depends more on product quality and reliability than on marketing communication.By prioritizing product reliability as the main solution, supported by design innovation and robust risk protection mechanisms, Wuling can foster stronger consumer trust, accelerate purchase decisions, and sustain competitiveness in the Indonesian EV market.

Berdasarkan latar belakang, metode, hasil, keterbatasan, dan saran penelitian lanjutan yang ada, berikut adalah beberapa saran penelitian lanjutan yang baru: Pertama, penelitian selanjutnya dapat menginvestigasi dampak faktor-faktor eksternal seperti kebijakan pemerintah dan infrastruktur pengisian daya terhadap keputusan pembelian kendaraan listrik, dengan fokus pada bagaimana faktor-faktor ini memengaruhi persepsi risiko dan kepercayaan konsumen. Kedua, penelitian dapat mengeksplorasi peran influencer media sosial dan ulasan online dalam membentuk opini dan keputusan pembelian kendaraan listrik, serta bagaimana perusahaan dapat memanfaatkan platform ini untuk membangun kepercayaan dan meningkatkan penjualan. Ketiga, penelitian dapat meneliti perbedaan preferensi desain dan fitur kendaraan listrik antara berbagai segmen demografis, seperti usia, pendapatan, dan gaya hidup, untuk membantu produsen menyesuaikan produk mereka dengan kebutuhan dan harapan konsumen yang beragam. Dengan menggabungkan ketiga saran ini, diharapkan dapat memberikan pemahaman yang lebih komprehensif tentang perilaku konsumen dalam pasar kendaraan listrik yang terus berkembang, serta membantu perusahaan mengembangkan strategi pemasaran yang lebih efektif dan berkelanjutan.

  1. One moment, please.... one moment please wait request verified doi.org/10.52970/grmilf.v1i2.89One moment please one moment please wait request verified doi 10 52970 grmilf v1i2 89
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