Publisher

LANLAN

Journal jurnal borneo administratorjurnal borneo administrator Abstract

This study evaluates the service quality of Kios Pelanduk, a population administration innovation by Dispendukcapil Kebumen, focused on Jatiluhur and Jatipurus Villages. Employing qualitative methods and NVivo tools, the research examines community satisfaction based on the Community Satisfaction Index (IKM) and highlights perceptions of fast, easy, and reliable services. Key findings reveal high satisfaction levels due to clear requirements, efficient procedures, and competent operators. However, challenges persist, including infrastructure limitations, procedural delays, and uneven adoption across villages. Despite these challenges, the initiative demonstrates significant success in enhancing population administration services, with steady progress in document ownership and satisfaction indices. Recommendations include improving infrastructure, expanding adoption to remote areas, and addressing service delays to ensure broader and more effective implementation. This study underscores the potential of local-level innovations in advancing public service delivery and provides actionable insights for policymakers.

Conclusion

The service quality of Kios Pelanduk in Jatiluhur and Jatipurus Villages is generally positive and satisfying, indicated by perceptions of easy requirements, efficient procedures, and competent operators.Despite this positive assessment, limitations exist regarding infrastructure and adherence to service time targets, requiring further improvement.Addressing these issues will enhance the service experience and contribute to the overall efficiency of population administration services.

Future Research

Further research should investigate the potential of integrating digital technologies, such as mobile applications or online platforms, to streamline the document application process and reduce processing times at Kios Pelanduk. Additionally, a comparative study examining the effectiveness of Kios Pelanduk in different geographical contexts within Kebumen Regency, considering variations in infrastructure and community characteristics, could provide valuable insights for targeted improvements. Finally, exploring the feasibility of expanding Kios Pelanduk services to include more complex administrative tasks, such as passport applications or drivers license renewals, could significantly enhance accessibility and convenience for residents, particularly those in remote areas, thereby improving overall public service delivery and community satisfaction. These research directions, building upon the existing success of Kios Pelanduk, aim to address remaining challenges and maximize the initiatives impact on population administration services in Kebumen Regency.

References

1. jurnal borneo administrator. enhancing population services assessing community satisfaction kios pelanduk... jba.lan.go.id/article/view/1598jurnal borneo administrator enhancing population services assessing community satisfaction kios pelanduk jba lan go article view 1598

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File size	1.58 MB
Pages	14
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