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TADWIN: Jurnal Ilmu Perpustakaan dan InformasiTADWIN: Jurnal Ilmu Perpustakaan dan Informasi

This study seeks to explore librarians experiences in providing reference services in the digital era. Using a phenomenological approach, this study seeks to understand the meaning and essence of librarians experiences in interacting with users and facing the challenges and opportunities that arise due to the development of digital technology. Through in-depth interviews with librarians who are experienced in providing reference services, this study uncovers their perceptions, emotions, and reflections on the changes that occur in the library environment. The findings of this study highlight challenges such as the need to develop new skills, adapt to rapidly evolving digital resources, and cope with changing user preferences. However, the digital era also opens up prospective opportunities for library staff to improve their services through the use of technology and greater reach to information sources. This study provides valuable insights into how librarians interpret their roles in the context of digital change and how they negotiate their professional identities amidst the ongoing transformation in the library world.

The study reveals that librarians face challenges adapting to rapid technological advancements and require continuous skill development.The emergence of digital resources has altered librarian-user interactions, necessitating a new approach to reference services.Despite the abundance of digital resources, librarians remain crucial in guiding users and evaluating information effectively.

Penelitian lanjutan perlu dilakukan untuk menggali lebih dalam mengenai dampak spesifik dari kecerdasan buatan (AI) terhadap tugas dan peran pustakawan dalam memberikan layanan referensi digital, termasuk potensi penggunaan AI untuk personalisasi layanan dan otomatisasi tugas-tugas rutin. Selain itu, studi komparatif antara pustakawan di berbagai jenis perpustakaan (akademik, publik, khusus) dapat memberikan wawasan tentang bagaimana konteks institusional memengaruhi pengalaman mereka dalam menghadapi transformasi digital. Terakhir, penelitian kualitatif yang berfokus pada perspektif pengguna perpustakaan mengenai layanan referensi digital akan sangat berharga untuk memahami kebutuhan dan harapan mereka, sehingga perpustakaan dapat merancang layanan yang lebih relevan dan efektif di era digital.

  1. Continuing professional development strategies for digital transformation among academic librarians in... journals.sagepub.com/doi/10.1177/09610006231207659Continuing professional development strategies for digital transformation among academic librarians in journals sagepub doi 10 1177 09610006231207659
  2. How artificial intelligence might change academic library work: Applying the competencies literature... doi.org/10.1002/asi.24635How artificial intelligence might change academic library work Applying the competencies literature doi 10 1002 asi 24635
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