Publisher

TRISAKTITRISAKTI

Journal Scientific Dental JournalScientific Dental Journal Abstract

Background: Negative pressure rooms in dental hospitals are built to mitigate the risks of COVID-19, viruses, and other infectious diseases, ensuring the safety of patients, dentists, nurses, and the overall hospital environment. Patient satisfaction is a priority, measured through the Service Quality (Servqual) framework, which evaluates five dimensions: Tangibles, Responsiveness, Reliability, Assurance, and Empathy. Additionally, the Importance-Performance Analysis (IPA) method can identify key questions and dimensions prioritized in quadrant I. Objective: To assess patient satisfaction in the negative pressure room at the RSGM-P FKG USAKTI academic clinic. Methods: A descriptive observational study was conducted using a cross-sectional research design involving 109 participants. Data collection utilized a questionnaire that included 30 importance and 30 questions focused on performance. Results: Patients expressed satisfaction with the services provided in the negative pressure room at KIH RSGM-P Trisakti University, achieving an average performance score of 3.61 and an importance score of 3.7. Conclusion: Patients are satisfied overall, but two dimensions that require improvement are responsiveness and assurance.

Conclusion

Patients expressed overall satisfaction with the services provided in the negative pressure room at RSGM-P FKG Universitas Trisakti.However, the dimensions of responsiveness and assurance require improvement to enhance patient experience.Specifically, attention should be given to the speed of response to patient complaints, operators knowledge, communication skills, and nursing services.

Future Research

Based on the study findings, future research could explore the impact of operator training programs focused on improving communication skills and clinical knowledge on patient satisfaction within negative pressure room settings. Furthermore, investigating the correlation between nurse-to-patient ratios and patient perceptions of responsiveness in these specialized environments could provide valuable insights for resource allocation. Finally, a comparative study examining patient satisfaction levels in negative pressure rooms versus standard dental operatory settings, controlling for treatment complexity, would help determine the unique contribution of these facilities to the overall patient experience and inform best practices for infection control and patient care. These studies should be conducted with a larger sample size and incorporate qualitative data collection methods to gain a more nuanced understanding of patient perspectives.

Metadata

File size	533.58 KB
Pages	7
DMCA	Report