IAIN PONOROGOIAIN PONOROGO

Etihad: Journal of Islamic Banking and FinanceEtihad: Journal of Islamic Banking and Finance

This study aims to analyze the marketing communication strategy of gold installment products in Islamic banking to increase the number of customers. The research method used is qualitative, with data collection through in-depth interviews, observations, and document review. The study results show that an effective marketing communication strategy combines traditional and digital media, sharia-based product education, and a personal approach that builds customer trust. The strategic advantages include compliance with sharia principles, product innovation relevant to market needs, responsive service, and consistent communication. These findings enrich the previous literature by providing empirical evidence that the success of gold installment products is determined by the investments and the effectiveness of marketing communication strategies that can build customer understanding and loyalty. This study recommends improving Islamic financial literacy, enhancing digital promotion, and building strategic partnerships to expand the market. These efforts are expected to make gold installment products competitive and sustainable Sharia investment instruments in the modern financial industry.

This study concludes that marketing communication strategies designed in an integrated manner—combining traditional and digital media, product education, and emphasis on sharia values—have proven effective in increasing the number of customers of gold installment products in Islamic banking.The study recommends strengthening sharia-based financial literacy programs, optimizing digital promotion, developing service features in mobile banking, and fostering strategic partnerships to expand market reach.These efforts are expected to enhance the competitiveness and sustainability of gold installment products in the modern financial industry.

Berdasarkan hasil penelitian ini, terdapat beberapa saran penelitian lanjutan yang dapat dilakukan. Pertama, penelitian lebih lanjut dapat dilakukan untuk menguji efektivitas berbagai jenis konten digital, seperti video pendek atau infografis, dalam meningkatkan pemahaman masyarakat tentang produk cicilan emas dan prinsip-prinsip syariah yang mendasarinya. Kedua, penelitian dapat difokuskan pada analisis perbandingan strategi pemasaran cicilan emas antara bank syariah yang berbeda, dengan mempertimbangkan faktor-faktor seperti segmentasi pasar, target audiens, dan saluran komunikasi yang digunakan. Ketiga, penelitian dapat mengeksplorasi potensi penggunaan teknologi blockchain untuk meningkatkan transparansi dan keamanan transaksi cicilan emas, serta membangun kepercayaan konsumen terhadap produk tersebut. Penelitian-penelitian ini diharapkan dapat memberikan wawasan yang lebih mendalam tentang dinamika pasar cicilan emas syariah dan membantu bank syariah mengembangkan strategi pemasaran yang lebih efektif dan inovatif, sehingga dapat menjangkau lebih banyak nasabah dan berkontribusi pada pertumbuhan industri keuangan syariah di Indonesia.

  1. Marketing Communication Strategy with E-Commerce - IOPscience. marketing strategy commerce iopscience... doi.org/10.1088/1757-899X/662/3/032058Marketing Communication Strategy with E Commerce IOPscience marketing strategy commerce iopscience doi 10 1088 1757 899X 662 3 032058
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