UMSUMS

Jurnal KesehatanJurnal Kesehatan

Employee performance plays a crucial role in improving the quality of healthcare services at Community Health Centers (Puskesmas). Patient service, professionalism, and speed in addressing needs are indicators that influence patient satisfaction levels. This study aims to determine the relationship between employee performance and patient satisfaction at Manisa Community Health Center, Sidenreng Rappang. The sample consists of 98 respondents selected using the Cross Sectional Study method. Data collection include observation, questionnaire, documentation and Library study with analysis using chi square test through SPSS version 21. The relationship between employee performance and patient satisfaction levels at Manisa Community Health Center, Sidenreng Rappang Regency, showed a significance value of 0.000, as this value is less than 0.05 (p < 0.05). The majority of patients rated the staffs performance as good and were satisfied with the service they received.

Manisa Community Health Center, Sidenreng Rappang Regency.The majority of patients rated the staffs performance as good and were satisfied with the service they received.It can be concluded that this research shows a significant relationship between employee performance and patient satisfaction at the Manisa Health Centre, Sidenreng Rappang Regency.Improving employee training and supervision, especially in the aspect of communication and punctuality of service, to increase patient satisfaction sustainably.

Berdasarkan penelitian ini, terdapat beberapa saran penelitian lanjutan yang dapat dikembangkan untuk memperdalam pemahaman mengenai hubungan antara kinerja karyawan dan kepuasan pasien di Puskesmas Manisa. Pertama, penelitian selanjutnya dapat memperluas cakupan penelitian dengan melibatkan lebih banyak variabel moderasi, seperti kualitas fasilitas dan infrastruktur, untuk melihat bagaimana faktor-faktor tersebut memengaruhi hubungan antara kinerja karyawan dan kepuasan pasien. Kedua, penelitian dapat menggunakan pendekatan longitudinal untuk melacak perubahan kinerja karyawan dan kepuasan pasien dari waktu ke waktu, sehingga dapat mengidentifikasi faktor-faktor yang berkontribusi terhadap peningkatan atau penurunan kepuasan pasien. Ketiga, penelitian dapat dilakukan dengan menggunakan metode kualitatif, seperti wawancara mendalam dengan pasien dan karyawan, untuk mendapatkan pemahaman yang lebih mendalam mengenai pengalaman dan persepsi mereka terhadap pelayanan kesehatan di Puskesmas Manisa. Dengan demikian, hasil penelitian dapat memberikan informasi yang lebih komprehensif dan bermanfaat bagi pengambilan keputusan dalam upaya meningkatkan kualitas pelayanan kesehatan di Puskesmas Manisa.

  1. Pengaruh Kualitas Pelayanan, Kinerja Pegawai dan Disiplin Kerja terhadap Kepuasan Masyarakat | JIIP -... jiip.stkipyapisdompu.ac.id/jiip/index.php/JIIP/article/view/1622Pengaruh Kualitas Pelayanan Kinerja Pegawai dan Disiplin Kerja terhadap Kepuasan Masyarakat JIIP jiip stkipyapisdompu ac jiip index php JIIP article view 1622
  2. 0. fatal error uncaught exception failed map file home wwvhmfwl public html ejournal stikku ac classes... ejournal.stikku.ac.id/index.php/jnpe/article/view/3050 fatal error uncaught exception failed map file home wwvhmfwl public html ejournal stikku ac classes ejournal stikku ac index php jnpe article view 305
  3. PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PASIEN PUSKESMAS LANGSA LAMA | NIAGAWAN. pengaruh... Doi.Org/10.24114/Niaga.V8i2.14261PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PASIEN PUSKESMAS LANGSA LAMA NIAGAWAN pengaruh Doi Org 10 24114 Niaga V8i2 14261
  4. The Relationship of Employee Performance with Patient Satisfaction at Manisa Health Centre Sidenreng... journals2.ums.ac.id/jk/article/view/11838The Relationship of Employee Performance with Patient Satisfaction at Manisa Health Centre Sidenreng journals2 ums ac jk article view 11838
Read online
File size249.08 KB
Pages10
DMCAReport

Related /

JURIS Integration of Tropical Disease Screening in Reproductive Health Services at Amplas Community Health Center North Sumatra 2026More at 2026

IPINTERNASIONALIPINTERNASIONAL The program employed a pre–post intervention design involving women of reproductive age (15–49 years) selected through stratified random sampling.The program employed a pre–post intervention design involving women of reproductive age (15–49 years) selected through stratified random sampling.

JURIS Family and Bapas Class II Garut Collaboration in Strengthening Restorative Justice for Children in Conflict with the Law 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL This study aims to examine the collaboration between families and Bapas Class II Garut in strengthening restorative justice for children in conflict withThis study aims to examine the collaboration between families and Bapas Class II Garut in strengthening restorative justice for children in conflict with

JURIS Internalization of Ethics and Morals to Generate Quality and Integrity Elections in 2024 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL Through the ethical and moral internalization of these three elements, the hope that all parties desire is the presence of a quality leader by creatingThrough the ethical and moral internalization of these three elements, the hope that all parties desire is the presence of a quality leader by creating

JURIS Evaluating Disaster Management Policies from a Public Administration Perspective A Systematic Literature Review 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL Kajian menyoroti bagaimana kapasitas administratif, struktur institusional, dan mekanisme tata kelola memengaruhi efektivitas kebijakan, serta mengidentifikasiKajian menyoroti bagaimana kapasitas administratif, struktur institusional, dan mekanisme tata kelola memengaruhi efektivitas kebijakan, serta mengidentifikasi

JURIS Integration of Islamic Socio Cultural Values in Nature Based Education A Systematic Literature Review Study of Nature Schools and Eco Pesantren Indonesia With Forest Schools Europe 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL Of the 1,546 initial records, 30 studies met the inclusion criteria and were synthesized thematically. The findings show that: (1) Sekolah Alam cultivatesOf the 1,546 initial records, 30 studies met the inclusion criteria and were synthesized thematically. The findings show that: (1) Sekolah Alam cultivates

JURIS Government Strategy in Efforts to Combat Radicalism and Terrorism in Indonesia 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL Qualitative methods were used through analysis of policy documents, focus group discussions (FGDs), and in-depth interviews with relevant stakeholders.Qualitative methods were used through analysis of policy documents, focus group discussions (FGDs), and in-depth interviews with relevant stakeholders.

JURIS The Influence of Knowladge and Atitudes on the Implementation of End of Life Care among Nurses in the Emergency Room and Intensive Room 2025More at 2025

UKMCUKMC Tujuan: Menentukan pengaruh pengetahuan dan sikap terhadap pelaksanaan perawatan akhir hayat di antara perawat ruang gawat darurat dan unit perawatan intensif.Tujuan: Menentukan pengaruh pengetahuan dan sikap terhadap pelaksanaan perawatan akhir hayat di antara perawat ruang gawat darurat dan unit perawatan intensif.

JURIS Relationship Between Critical Reading Comprehension And Writing Skills 2024More at 2024

UKMCUKMC Pemahaman bacaan kritis memupuk pengembangan kemampuan berpikir tingkat tinggi, yang esensial bagi penulisan yang efektif. Melalui tinjauan literatur danPemahaman bacaan kritis memupuk pengembangan kemampuan berpikir tingkat tinggi, yang esensial bagi penulisan yang efektif. Melalui tinjauan literatur dan

Useful /

JURIS Applied Behavior Modification Techniques for Increasing Assertiveness in Persons with Intellectual Disability 2025More at 2025

ENDLESS JOURNALENDLESS JOURNAL Perilaku assertif diukur melalui observasi partisipatif menggunakan skala Likert, dengan fokus pada keterampilan spesifik seperti penolakan kontak fisikPerilaku assertif diukur melalui observasi partisipatif menggunakan skala Likert, dengan fokus pada keterampilan spesifik seperti penolakan kontak fisik

JURIS Potential of Ocean Wave Energy in the Northern Waters of Central Java as a Renewable Energy Source 2025More at 2025

PUBMEDIAPUBMEDIA Data reanalysis ERA5 dari European Centre for Medium-Range Weather Forecasts (ECMWF) diproses menggunakan Python untuk menghasilkan peta bulanan tinggiData reanalysis ERA5 dari European Centre for Medium-Range Weather Forecasts (ECMWF) diproses menggunakan Python untuk menghasilkan peta bulanan tinggi

JURIS The Effectiveness of Academic Monitoring and Evaluation on Length of Study at Nusa Cendana University 2025More at 2025

JOURNALKEBERLANJUTANJOURNALKEBERLANJUTAN Penelitian ini bertujuan menganalisis efektivitas pemantauan dan evaluasi akademik terhadap lama studi mahasiswa di Universitas Nusa Cendana serta mengidentifikasiPenelitian ini bertujuan menganalisis efektivitas pemantauan dan evaluasi akademik terhadap lama studi mahasiswa di Universitas Nusa Cendana serta mengidentifikasi

JURIS Faktor Faktor Yang Berhubungan Dengan Pemilihan Metode Kontrasepsi Jangka Panjang MKJP Pada Akseptor KB Di Puskesmas Purwosarikota Surakarta 2021More at 2021

UMSUMS Responden yang jumlah anak yang diinginkan terpenuhi, mendapatkan dukungan suami, dan tidak mengalami efek samping cenderung memilih menggunakan MKJP.Responden yang jumlah anak yang diinginkan terpenuhi, mendapatkan dukungan suami, dan tidak mengalami efek samping cenderung memilih menggunakan MKJP.

ads-block-test