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Journal Research Trend in Technology and ManagementResearch Trend in Technology and Management Abstract

This study investigated the relationship between internal communication and employee engagement at First Bank PLC in Onitsha, Anambra State, Nigeria. The study examined the relationship between feedback mechanisms, message clarity, and communication climate with employee engagement, guided by the Communication Satisfaction Theory by Downs and Hazen (1977). A descriptive survey research design was adopted, including the entire population of 200 staff across First Bank branches in Onitsha. Data were collected through structured questionnaires and analyzed using descriptive statistics and Pearson Product Moment Correlation. The findings revealed significant positive relationships between feedback mechanisms, message clarity, communication climate, and employee engagement. The study concluded that robust internal communication systems enhance employee morale, motivation, and commitment, recommending that First Bank PLC strengthen its feedback systems, promote message clarity, and foster a positive communication climate to drive employee engagement. This research fills a knowledge gap in internal communication and employee engagement research within the Nigerian banking sector.

Conclusion

The study concludes that internal communication significantly enhances employee engagement within First Bank PLC in Onitsha, Anambra State.Effective feedback mechanisms, clear messaging, and a positive communication climate all contribute to improved employee commitment, motivation, and involvement.These findings underscore that when employees feel heard, understand their roles, and operate in an environment of open and respectful communication, they are more likely to be enthusiastic and dedicated to the organizations success.

Future Research

Further research should explore the impact of different internal communication channels (e.g., digital platforms, face-to-face meetings) on employee engagement levels, considering generational differences and technological proficiency among staff. Additionally, a qualitative study could delve deeper into the lived experiences of employees regarding internal communication, uncovering nuanced perspectives on what constitutes effective communication and a positive communication climate within First Bank PLC. Finally, longitudinal research is needed to assess the long-term effects of implementing improved internal communication strategies on key organizational outcomes such as employee retention, customer satisfaction, and overall bank performance, providing a more comprehensive understanding of the return on investment for communication initiatives. These investigations, building upon the current studys findings, will provide actionable insights for First Bank PLC and other financial institutions seeking to optimize their internal communication practices and cultivate a highly engaged workforce.

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