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JPAP: Jurnal Penelitian Administrasi PublikJPAP: Jurnal Penelitian Administrasi Publik

This research examines the implementation of the On The Spot (PVL OTS) report acceptance and verification program by the Ombudsman RI Bengkulu Representative, which aims to facilitate the public in submitting complaints related to public services. This research uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The research subjects comprised the Ombudsman RI Representative of Bengkulu and the community involved in this program. However, there are still challenges and obstacles to implementing this program. Less than optimal offline and online socialization of the program is one of the main obstacles. Furthermore, the number of people accessing services under the PVL OTS program is still low. In addition, budget fluctuations and limited infrastructure also hamper the smooth running of the program. The results showed that the PVL OTS program had been implemented as planned but not optimally. The main obstacles are unclear implementation schedules that depend on the central budget, limited socialization, and limited facilities and infrastructure. Routine evaluations are carried out for each activity, but the applied improvements still need improvement. In conclusion, for the PVL OTS program to run more effectively and efficiently, more structured schedule planning, broader socialization, and provision of adequate facilities and infrastructure are needed.

The implementation of the PVL OTS program by the Indonesian Ombudsman in Bengkulu Province has been carried out according to plan, but its effectiveness is hampered by several obstacles.These obstacles include an unclear implementation schedule dependent on the central budget, limited socialization efforts, and insufficient infrastructure.To optimize the program, a more structured planning process, expanded socialization reach, and the provision of adequate resources are crucial for enhancing its effectiveness and efficiency in addressing community needs.

Further research should investigate the impact of budget allocation on the scheduling and reach of PVL OTS programs, exploring alternative funding models to ensure consistent and predictable implementation. Additionally, a comparative study analyzing the effectiveness of different socialization strategies – including the integration of digital platforms and community-based outreach – could identify best practices for increasing public awareness and participation. Finally, research is needed to assess the potential of leveraging technology, such as mobile applications or online reporting systems, to enhance the accessibility and efficiency of the PVL OTS program, particularly for citizens in remote areas or with limited mobility. These studies should also consider the role of local government collaboration in supporting and expanding the programs reach, ensuring a more comprehensive and responsive public service delivery system. Addressing these areas will contribute to a more robust and effective Ombudsman program, ultimately strengthening public trust and accountability in Bengkulu Province and beyond.

  1. Open Government Data as a Digital Infrastructure for Public Information Services: A Case Study of the... Doi.Org/10.1109/Iceltics56128.2022.9932041Open Government Data as a Digital Infrastructure for Public Information Services A Case Study of the Doi Org 10 1109 Iceltics56128 2022 9932041
  2. IMPLEMENTASI PELAYANAN KREDIT USAHA RAKYAT PT. BANK RAKYAT INDONESIA UNIT NATAR DI KABUPATEN LAMPUNG... Doi.Org/10.37090/Jpap.V1i1.403IMPLEMENTASI PELAYANAN KREDIT USAHA RAKYAT PT BANK RAKYAT INDONESIA UNIT NATAR DI KABUPATEN LAMPUNG Doi Org 10 37090 Jpap V1i1 403
  3. Kinerja Perwakilan Ombudsman RI Bengkulu dalam Penyelesaian Sengketa Pelayanan Publik | Iapa Proceedings... journal.iapa.or.id/proceedings/article/view/1055Kinerja Perwakilan Ombudsman RI Bengkulu dalam Penyelesaian Sengketa Pelayanan Publik Iapa Proceedings journal iapa proceedings article view 1055
  4. IMPLEMENTASI KEBIJAKAN PUBLIK KANTOR PERTANAHAN KABUPATEN PATI ATAS PENGECEKAN SERTIFIKAT TANAH BERBASIS... Doi.Org/10.37090/Jpap.V3i2.1163IMPLEMENTASI KEBIJAKAN PUBLIK KANTOR PERTANAHAN KABUPATEN PATI ATAS PENGECEKAN SERTIFIKAT TANAH BERBASIS Doi Org 10 37090 Jpap V3i2 1163
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