STIE AMKOPSTIE AMKOP

Bata Ilyas Educational Management ReviewBata Ilyas Educational Management Review

This literature review examines key trends and challenges in the banking industrys evolution, focusing on digital transformation, customer-centric strategies, regulatory compliance, fintech disruptions, and sustainable finance practices. The purpose is to analyze how these elements reshape banking operations and strategy. The research design involved a comprehensive synthesis of existing studies and scholarly works to provide a nuanced understanding of the subject. Findings reveal that digital technologies like AI, ML, and big data analytics are streamlining processes, enhancing decision-making, and fostering innovation in financial products and services. Customer-centric approaches, including personalized services and seamless omnichannel interactions, are becoming pivotal for customer satisfaction and loyalty. The review also highlights the importance of agile risk management frameworks, advanced technologies, and ESG integration in navigating regulatory complexities and ensuring compliance. The implications underscore banks need to embrace digitalization, sustainability, and regulatory adaptability to stay competitive and meet evolving customer expectations while fostering long-term relationships and trust.

The gap identified between recent studies and the current empirical and theoretical aspects of this focused study underscores the critical necessity for a holistic comprehension of the intricate interplay and impact of emerging trends and challenges on the strategic trajectory of banks.This entails thoroughly examining how the integration of burgeoning technologies, evolving regulatory frameworks, and shifting customer preferences converge within the dynamic context of banking business models.By bridging this gap, this literature review aspires to enrich the existing scholarly discourse by comprehensively analyzing the present landscape, illuminating potential avenues for future research exploration and advancement.How do emerging trends and challenges in the evolving banking sectors impact strategic decision-making and business outcomes for banks.The objectives are to analyze key trends shaping the banking industry, including digitalization, regulatory compliance, and sustainability.and to evaluate the challenges faced by banks in adapting to these trends and develop strategic recommendations for navigating the evolving landscape effectively.

Berdasarkan tinjauan literatur, beberapa saran penelitian lanjutan yang menarik dapat dikembangkan. Pertama, penelitian dapat mengeksplorasi lebih dalam bagaimana bank dapat mengintegrasikan teknologi blockchain secara lebih efektif untuk meningkatkan keamanan dan transparansi transaksi keuangan, serta mengurangi risiko penipuan. Hal ini melibatkan studi kasus tentang implementasi blockchain di berbagai bank dan analisis dampak terhadap efisiensi operasional dan kepercayaan pelanggan. Kedua, penelitian dapat meneliti lebih lanjut tentang bagaimana bank dapat mengembangkan strategi personalisasi yang lebih canggih berdasarkan analisis data pelanggan, dengan mempertimbangkan aspek etika dan privasi data. Penelitian ini dapat melibatkan eksperimen dengan berbagai algoritma personalisasi dan evaluasi dampaknya terhadap kepuasan dan loyalitas pelanggan. Ketiga, penelitian dapat mengkaji bagaimana bank dapat berkolaborasi dengan fintech untuk menciptakan solusi inovatif yang memenuhi kebutuhan pelanggan yang terus berkembang, sambil tetap mematuhi regulasi yang berlaku. Penelitian ini dapat melibatkan studi komparatif tentang model kolaborasi yang berbeda dan analisis faktor-faktor yang memengaruhi keberhasilan kemitraan tersebut. Dengan menggabungkan ketiga saran ini, diharapkan dapat memberikan kontribusi signifikan terhadap pemahaman tentang bagaimana bank dapat beradaptasi dengan perubahan lanskap keuangan dan memberikan nilai tambah bagi pelanggan.

  1. #efisiensi operasional#efisiensi operasional
  2. #kepercayaan pelanggan#kepercayaan pelanggan
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File size541.95 KB
Pages14
Short Linkhttps://juris.id/p-2JO
Lookup LinksGoogle ScholarGoogle Scholar, Semantic ScholarSemantic Scholar, CORE.ac.ukCORE.ac.uk, WorldcatWorldcat, ZenodoZenodo, Research GateResearch Gate, Academia.eduAcademia.edu, OpenAlexOpenAlex, Hollis HarvardHollis Harvard
DMCAReport

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