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Jurnal Studi Manajemen dan BisnisJurnal Studi Manajemen dan Bisnis

The purpose of this study is to determine how green marketing variables, customer experience, and product quality influence the variable of repurchase intention for Avoskin skin care products in Magelang. This study employs a quantitative method with purposive sampling technique. A total of 100 respondents were asked to complete a questionnaire, with the condition that they had purchased Avoskin products through the official Shopee store at least twice. Data was collected via the questionnaire and analyzed using multiple linear regression. The results indicate that only the green marketing variable has a positive and significant influence on repurchase intention. Meanwhile, the variables of customer experience and product quality did not influence repurchase intention. The results of this study indicate that the people of Magelang are aware of environmental values reflected in Avoskins green marketing strategy. However, unsatisfactory customer experience and inconsistent product quality in Avoskin products act as barriers for consumers to make repeat purchases. According to this study, companies should prioritize customer satisfaction and product quality consistency to maintain customer loyalty in the long term, even though green marketing strategies can attract environmentally conscious consumers.

The research concludes that green marketing positively and significantly influences repurchase intention among Avoskin skincare users in Magelang, while customer experience and product quality do not have a significant impact.This highlights the importance of sustainability perceptions in driving consumer loyalty.Companies should strengthen their green branding through authentic communication and maintain product quality to enhance competitiveness.Further research is recommended to expand the scope and explore additional influencing factors.

Future research should investigate the influence of price and promotional strategies on repurchase intention, considering the role of social media marketing and brand ambassadors. Expanding the study to include a broader geographical area and comparing Avoskin with other skincare brands would enhance the generalizability of the findings. Additionally, exploring the impact of perceived value and consumer lifestyle on repurchase decisions could provide a more comprehensive understanding of consumer behavior in the skincare market. These investigations will contribute to a more nuanced understanding of the factors driving consumer loyalty and inform more effective marketing strategies for skincare brands.

  1. DOI Name 10.17605 Values. name values index type timestamp data admin handle delete modify list serv... doi.org/10.17605DOI Name 10 17605 Values name values index type timestamp data admin handle delete modify list serv doi 10 17605
  2. Pengaruh Penerapan Green Marketing dan Green Trust Terhadap Pembelian Ulang Produk | Jurnal Manajemen... doi.org/10.32528/jmbi.v9i1.456Pengaruh Penerapan Green Marketing dan Green Trust Terhadap Pembelian Ulang Produk Jurnal Manajemen doi 10 32528 jmbi v9i1 456
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