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Digital transformation has become an urgent necessity for cooperatives to improve operational efficiency and service quality in the modern era. Koperasi Bersama Wilmar Group, Dumai City, previously still used a manual system that caused delays in processes, lack of data accuracy, and low member satisfaction. This research aims to develop and implement an Android-based digital cooperative application to address these issues and support the modernization of cooperative services. The research method used is a case study with a combined quantitative and qualitative approach. Data collection was conducted through direct observation of the cooperative service process and analysis of member loan and savings transaction data that had previously been recorded manually. The application system was developed using PHP technology with the Laravel Framework as the service, ReactJS as the admin panel for the management, and Flutter for the Android application. It also uses a MySQL database. The results of qualitative testing show an increase in members positive perception towards easier service access, information transparency, and a faster loan application process. Quantitatively, there was an increase in efficiency in the number of transactions and service processing time, as shown by the comparison of transaction data from January to April 2025. The Black Box Testing method is used to ensure that all application features function properly. This research recommends continuous development of the application system, regular training for members and administrators, as well as periodic evaluation of the need for new features so that the digital transformation of cooperatives can be sustainable and responsive to the needs of members in the future.

Penerapan teknologi digital dalam layanan koperasi melalui pengembangan aplikasi Android di KOPERASI BERSAMA WILMAR GROUP menunjukkan bahwa transformasi digital dapat menjadi solusi efektif untuk meningkatkan efisiensi operasional dan kualitas layanan.Aplikasi ini mampu mempercepat proses pelayanan, mengurangi potensi kesalahan data, serta memberikan kemudahan akses informasi bagi seluruh anggota secara real-time.Secara khusus, dengan adanya aplikasi ini, proses simpan pinjam menjadi lebih cepat, transparan, dan mudah dikontrol, sehingga mampu meningkatkan kepuasan anggota serta mendukung tata kelola koperasi yang modern dan akuntabel.Meskipun implementasi teknologi digital dihadapkan pada sejumlah tantangan, manfaat yang diperoleh jauh lebih signifikan dalam menunjang keberlanjutan dan daya saing koperasi di era digital.

Berdasarkan penelitian ini, terdapat beberapa saran penelitian lanjutan yang dapat dikembangkan. Pertama, perlu dilakukan studi lebih lanjut mengenai dampak psikologis penggunaan aplikasi koperasi digital terhadap anggota, khususnya terkait dengan perubahan kebiasaan dan persepsi terhadap layanan keuangan. Kedua, penelitian dapat difokuskan pada pengembangan fitur-fitur inovatif dalam aplikasi, seperti integrasi dengan layanan keuangan syariah atau sistem reward berbasis loyalitas anggota. Ketiga, penting untuk mengeksplorasi potensi penggunaan teknologi kecerdasan buatan (AI) dalam aplikasi koperasi digital, misalnya untuk memberikan rekomendasi produk keuangan yang sesuai dengan profil anggota atau mendeteksi potensi risiko kredit secara otomatis. Dengan demikian, pengembangan aplikasi koperasi digital dapat terus beradaptasi dengan kebutuhan anggota dan memberikan nilai tambah yang signifikan bagi koperasi.

  1. Vol. 1 No. 7 (2022): June | SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi,... publish.ojs-indonesia.com/index.php/SIBATIK/issue/view/12Vol 1 No 7 2022 June SIBATIK JOURNAL Jurnal Ilmiah Bidang Sosial Ekonomi Budaya Teknologi publish ojs indonesia index php SIBATIK issue view 12
  2. LOYALITAS ANGGOTA KOPERASI DITINJAU DARI FAKTOR PELAYANAN DAN KOHESIVITAS | SIBATIK JOURNAL: Jurnal Ilmiah... publish.ojs-indonesia.com/index.php/SIBATIK/article/view/134LOYALITAS ANGGOTA KOPERASI DITINJAU DARI FAKTOR PELAYANAN DAN KOHESIVITAS SIBATIK JOURNAL Jurnal Ilmiah publish ojs indonesia index php SIBATIK article view 134
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