MEDIAPUBLIKASIMEDIAPUBLIKASI

Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN)Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN)

PT Angkasa Pura I, a leading airport operator in Indonesia with over 60 years of experience, generates significant revenue of IDR 8.8 trillion annually. However, the company faces challenges in managing diverse customer segments and improving engagement through effective marketing strategies. This study aims to propose a digital marketing strategy to enhance operational performance and financial revenue by optimizing the companys existing resources and leveraging digital platforms. The research employs both internal and external analyses to identify strengths, weaknesses, opportunities, and threats. Internally, PT Angkasa Pura I demonstrates strong human resources and infrastructure capabilities but requires strategic development to strengthen its competitive advantage. Externally, the growth of the transportation and tourism sectors, along with advancements in digital technology, presents significant opportunities. The study highlights threats from competitors offering cost-efficient services, emphasizing the need for differentiation. A proposed digital marketing strategy includes the implementation of Search Engine Optimization (SEO), integrated web services, and collaboration with strategic partners in aviation, tourism, and technology sectors. Enhancing customer satisfaction through operational efficiency and facility quality is also emphasized to build loyalty and trust. The study further suggests strengthening existing marketing programs with innovative, data-driven approaches to attract international customers and business partners. The findings indicate that integrating digital platforms and applying targeted marketing strategies can improve customer experience, operational efficiency, and financial performance. The proposed solutions aim to position PT Angkasa Pura I as a leader in digital transformation within the aviation industry, driving sustainable business growth while meeting customer expectations.

PT Angkasa Pura I, despite its long-standing presence and substantial revenue, faces the challenge of effectively managing diverse customer segments and enhancing engagement.The analysis reveals the companys strong internal resources but highlights the need for strategic development to maintain a competitive edge.The proposed digital marketing strategies, including SEO, integrated web services, and strategic partnerships, are crucial for improving operational performance, financial revenue, and positioning PT Angkasa Pura I as a leader in the digital transformation of the aviation industry.

Berdasarkan hasil penelitian, terdapat beberapa arah penelitian lanjutan yang dapat dieksplorasi untuk memperdalam pemahaman tentang strategi pemasaran digital di PT Angkasa Pura I dan industri penerbangan secara umum. Pertama, penelitian lebih lanjut dapat dilakukan untuk menguji efektivitas berbagai teknik SEO yang spesifik dalam meningkatkan visibilitas online dan menarik lalu lintas organik ke platform digital PT Angkasa Pura I. Kedua, studi komparatif dapat dilakukan untuk membandingkan strategi integrasi web yang diterapkan oleh PT Angkasa Pura I dengan praktik terbaik di industri penerbangan global, dengan fokus pada peningkatan pengalaman pelanggan dan efisiensi operasional. Ketiga, penelitian dapat difokuskan pada pengembangan model prediktif yang memanfaatkan data pelanggan untuk personalisasi layanan dan penawaran pemasaran, sehingga meningkatkan loyalitas pelanggan dan pendapatan perusahaan. Penelitian-penelitian ini diharapkan dapat memberikan wawasan yang lebih mendalam dan rekomendasi yang lebih spesifik untuk mendukung PT Angkasa Pura I dalam mencapai keunggulan kompetitif di era digital.

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