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UNIPEMUNIPEM

Journal joce-ipjoce-ip Abstract

This research presents a systematic literature review (SLR) on student experience quality (SXQ) in the context of higher education. The review aims to map the trends, methodologies, and theoretical perspectives that shape recent research developments in this area. Following PRISMA guidelines, 44 Scopus-indexed articles were identified and selected through strict inclusion criteria to ensure the quality and relevance of the studies. Findings indicate a shift in research focus from academic outcomes to a more holistic understanding of the student experience, including aspects of psychological safety, engagement, and emotional ties to the institution. Quantitative methods, particularly Structural Equation Modeling (SEM), dominate the research approach, while theoretically, SERVQUAL is the most widely used framework. However, there is a new trend towards experiential learning, customer experience, and quality of life theories. Geographically, research is still dominated by Anglo-Saxon countries, with relatively small contributions from developing countries. The results of this analysis confirm the importance of SXQ as a strategic issue for universities, as it is closely related to student satisfaction, loyalty, and institutional sustainability. The review also identifies a research gap, particularly with regard to qualitative and mixed-method approaches, which provide a better understanding of SXQ.

Conclusion

The systematic review reveals that research on student experience quality (SXQ) heavily relies on quantitative methods, particularly Structural Equation Modeling (SEM), and often utilizes the SERVQUAL theory.While research is predominantly conducted in Anglo-Saxon countries, theres a growing recognition of the importance of SXQ for university success, linking it to student satisfaction and institutional sustainability.The study highlights a need for more in-depth exploration of the subjective and contextual aspects of the student experience through qualitative or mixed-method approaches to complement existing quantitative findings.

Future Research

Future research should prioritize qualitative and mixed-methods approaches to gain a deeper understanding of the nuanced and contextual factors influencing student experiences, moving beyond solely quantitative analyses. Investigating the impact of diverse student demographics and cultural backgrounds on their experiences, particularly in underrepresented regions, could reveal valuable insights for tailoring support and improving quality. Furthermore, exploring the integration of emerging theoretical frameworks, such as those related to student well-being and psychological safety, alongside established models like SERVQUAL, could provide a more holistic and comprehensive understanding of SXQ and its relationship to student success. These research directions will contribute to a more inclusive and effective approach to enhancing the quality of higher education for all students.

References

1. STUDENT EXPERIENCE QUALITY IN HIGHER EDUCATION: TRENDS, THEORETICAL FOUNDATIONS, AND DIRECTIONS FOR FUTURE... jurnalip.unipem.ac.id/index.php/joce-ip/article/view/99STUDENT EXPERIENCE QUALITY IN HIGHER EDUCATION TRENDS THEORETICAL FOUNDATIONS AND DIRECTIONS FOR FUTURE jurnalip unipem ac index php joce ip article view 99

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