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Journal of Office Administration : Education and PracticeJournal of Office Administration : Education and Practice

This research aims to enhance students correspondence skills by investigating the impact of collaborative skills, engagement, and interpersonal communication on learning outcomes for office administration students. This quantitative study analyzed data from 118 students using SEM-PLS and found that collaborative skills had the most significant influence, followed by engagement and interpersonal communication. The findings indicate that collaborative learning activities are an effective way to enhance communication skills and engagement in learning outcomes. Additionally, the study revealed that collaborative skills successfully mediate between interpersonal communication and engagement in correspondence learning outcomes. These insights are valuable as they demonstrate how collaborative skills, engagement, and interpersonal communication impact learning outcomes for office administration students. By highlighting the significance of the positive correlation between collaborative engagement and academic success, and the mediating role of collaborative skills in interpersonal communication, educators can tailor curricula to better prepare students for the complexities of modern workplaces.

This research elucidates the significant influence of collaborative skills, engagement, and interpersonal communication on the learning outcomes of business correspondence among university office administration students.The study found that collaborative skills have the most substantial direct impact on enhancing these skills, followed closely by interpersonal communication and engagement.Furthermore, the analysis revealed that collaborative skills act as mediators, strengthening the relationship between interpersonal communication and engagement and learning outcomes.

Berdasarkan temuan penelitian ini, beberapa saran penelitian lanjutan dapat diajukan. Pertama, penelitian lebih lanjut dapat dilakukan untuk mengeksplorasi pengaruh berbagai strategi pembelajaran kolaboratif yang spesifik terhadap peningkatan keterampilan korespondensi bisnis mahasiswa. Kedua, penelitian dapat difokuskan pada bagaimana karakteristik individu mahasiswa, seperti gaya belajar atau tingkat kepercayaan diri, memoderasi hubungan antara keterampilan kolaboratif dan hasil belajar. Ketiga, studi komparatif dapat dilakukan untuk membandingkan efektivitas intervensi berbasis kolaborasi di berbagai konteks pendidikan dan budaya. Penelitian-penelitian ini akan memberikan pemahaman yang lebih mendalam tentang bagaimana memaksimalkan potensi pembelajaran kolaboratif dalam meningkatkan keterampilan korespondensi bisnis mahasiswa, serta mempersiapkan mereka untuk menghadapi tantangan komunikasi di dunia kerja yang dinamis. Dengan demikian, penelitian lanjutan ini diharapkan dapat memberikan kontribusi signifikan bagi pengembangan kurikulum dan praktik pembelajaran yang lebih efektif dan relevan.

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