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Management Research Studies JournalManagement Research Studies Journal

This article examines the significance of viral marketing and its impact on tourism branding, as well as its influence on travelers behaviors, from clicks to trips. It employs three themes: destination image, traveler engagement, authenticity, and their influence on travel intention. A qualitative approach is used to uncover insights, while a thematic analysis is used to look for patterns that emerge from the data. The results reveal that strategic use of social media platforms and user-generated content (UGC) of destinations can craft authentic and compelling narratives that resonate with travelers, enhancing destinations visibility and appeal. The research also highlights the dual nature of viral marketing; while it can significantly boost a destinations desirability by showcasing cultural attractions and positive visitor experiences, it also presents risks, as poorly managed campaigns can lead to negative publicity and damage a destinations reputation. Some examples of viral campaigns illustrate the potential benefits and challenges of viral marketing. The study concludes that successful viral marketing requires a careful balance of authenticity, emotional engagement, and consistent information, enabling tourism brands to build lasting relationships with visitors. However, as viral content continues to shape perceptions, destinations must manage their online reputation effectively to ensure their brand promise is consistently upheld.

In conclusion, this research demonstrates that viral marketing significantly influences destination image and travel intentions.Successful viral campaigns leverage authenticity, emotional engagement, and consistent messaging to build lasting relationships with visitors.However, destinations must proactively manage their online reputation to mitigate the risks of negative publicity and ensure brand consistency.Further research is needed to explore the long-term effects of viral content and develop effective crisis management strategies in tourism marketing.

Future research should investigate how different cultural contexts influence the effectiveness of viral marketing campaigns, exploring whether specific messaging strategies resonate more strongly with certain demographics. Additionally, a study could examine the role of emerging technologies, such as augmented reality and virtual reality, in creating viral tourism experiences and enhancing destination engagement. Finally, research is needed to develop a comprehensive framework for measuring the return on investment (ROI) of viral marketing campaigns in tourism, considering both economic benefits and potential reputational risks, to help destinations optimize their marketing strategies and maximize their impact. These studies should be conducted with a focus on understanding the nuances of online behavior and the evolving landscape of digital marketing to provide actionable insights for tourism stakeholders.

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