UNSURYAUNSURYA

Jurnal Ilmiah Manajemen SURYA PASCA SCIENTIAJurnal Ilmiah Manajemen SURYA PASCA SCIENTIA

The influence of facilities, service quality, and price perception on customer satisfaction at PT. Grab Indonesia is a literature review article within the scope of economics and business. The purpose of this article is to formulate hypotheses regarding the relationships between variables that will be used in future research. The research object includes online literature from sources such as Google Scholar, Mendeley, and other academic online media. The research method involved 100 respondents using a Non-Probability Sampling technique with a purposive approach, employing quantitative descriptive analysis. The results of this article indicate that: 1) facilities do not have a significant impact on customer satisfaction; 2) service quality has a significant impact on customer satisfaction; and 3) price perception has a significant impact on customer satisfaction.

Based on the objectives, results and discussion, the conclusion of this article is to formulate a hypothesis for further research.Firstly, facilities do not affect customer satisfaction.Secondly, service quality significantly affects customer satisfaction.Finally, price perception significantly affects customer satisfaction.

Penelitian lebih lanjut dapat dilakukan untuk mengeksplorasi faktor-faktor lain yang mungkin memengaruhi kepuasan pelanggan Grab, seperti peran personalisasi layanan atau efektivitas program loyalitas. Selain itu, studi komparatif dapat dilakukan dengan membandingkan tingkat kepuasan pelanggan Grab dengan penyedia layanan transportasi online lainnya untuk mengidentifikasi area keunggulan kompetitif. Terakhir, penelitian kualitatif mendalam, seperti wawancara atau focus group discussion, dapat digunakan untuk memahami secara lebih rinci persepsi pelanggan terhadap fasilitas, kualitas layanan, dan harga, serta bagaimana faktor-faktor ini saling berinteraksi dalam membentuk pengalaman pelanggan secara keseluruhan. Penelitian-penelitian ini diharapkan dapat memberikan wawasan yang lebih komprehensif bagi PT. Grab Indonesia dalam meningkatkan kepuasan pelanggan dan mempertahankan posisinya di pasar yang kompetitif.

  1. Green Human Resource Management (GHRM) and Corporate Social Responsibility (CSR) in Reducing Carbon Emissions... onlinelibrary.wiley.com/doi/10.1002/tqem.70048Green Human Resource Management GHRM and Corporate Social Responsibility CSR in Reducing Carbon Emissions onlinelibrary wiley doi 10 1002 tqem 70048
  2. PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA... doi.org/10.56521/manajemen-dirgantara.v16i1.876PENGARUH PERCEIVED EASE OF USE PERCEIVED USEFULNESS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA doi 10 56521 manajemen dirgantara v16i1 876
  3. Jurnal Ilmiah Manajemen SURYA PASCA SCIENTIA. jurnal ilmiah manajemen surya scientia current issue vol... doi.org/10.35968/jimspcJurnal Ilmiah Manajemen SURYA PASCA SCIENTIA jurnal ilmiah manajemen surya scientia current issue vol doi 10 35968 jimspc
Read online
File size851.65 KB
Pages13
DMCAReport

Related /

JURIS Educational Management of PAI Learning Integrating Factual Conceptual Procedural and Metacognitive Knowledge Dimensions 2026More at 2026

SERAMBISERAMBI Conceptual knowledge develops students ability to understand definitions, classifications, and structures, allowing them to connect ideas and apply reasoningConceptual knowledge develops students ability to understand definitions, classifications, and structures, allowing them to connect ideas and apply reasoning

JURIS Dialektika Receptio In Complexu dan Receptio A Contrario Implementasi Hukum Islam Dalam Sistem Hukum Indonesia 2026More at 2026

IAINSORONGIAINSORONG Untuk mengatasi hal ini, dibutuhkan harmonisasi regulasi, penguatan lembaga hukum agama, literasi hukum berbasis maqashid syariah, dan fatwa kontekstualUntuk mengatasi hal ini, dibutuhkan harmonisasi regulasi, penguatan lembaga hukum agama, literasi hukum berbasis maqashid syariah, dan fatwa kontekstual

JURIS Risk Mitigation of Oyster Mushroom Production and Distribution Using Method Failure Mode and Effect Analysis FMEA 2026More at 2026

UNIDAUNIDA The highest risk was identified at the farmer and retailer levels, with causes including weight loss and physical damage during sorting, and unsold mushrooms.The highest risk was identified at the farmer and retailer levels, with causes including weight loss and physical damage during sorting, and unsold mushrooms.

JURIS Cyber Victimology Innovative Models and Mechanisms for Protecting Child Victims of Sexual Violence Crimes in the Context of Cybercrime 2025More at 2025

DINASTIRESDINASTIRES As a synthesis and solution, this study projects PELITA Model (Easy, Safe, and Child-Friendly Reporting; Digital Education and Literacy; Integrated Legal,As a synthesis and solution, this study projects PELITA Model (Easy, Safe, and Child-Friendly Reporting; Digital Education and Literacy; Integrated Legal,

JURIS The Effect Of Career Development And Work Culture On Job Satisfaction 2025More at 2025

MSTI INDONESIAMSTI INDONESIA This research is significant for PT. Surya Dharma Utama (SDU) Semarang in devising strategies to improve worker satisfaction and performance. The researchThis research is significant for PT. Surya Dharma Utama (SDU) Semarang in devising strategies to improve worker satisfaction and performance. The research

JURIS The Benifits of Artificial Intelligence in Increasing Students Interest in Learning ITSKs Muhammadiah Selong Digital Business Innovation 2025More at 2025

SKILLERINDONESIASKILLERINDONESIA However, attention must be paid to ethical challenges, the risk of dependency, and the important role of human interaction. Solutions such as AI ethicsHowever, attention must be paid to ethical challenges, the risk of dependency, and the important role of human interaction. Solutions such as AI ethics

JURIS Cultural Da wah in The Millenial Era Studi on Wayangaji Ki Miko Cakcoy 2024More at 2024

IAIN CURUPIAIN CURUP It is feared that this will have implications for the formation of rigid, pragmatic and individualistic personalities. Seeing this, Ki Miko Cakcoy, whoIt is feared that this will have implications for the formation of rigid, pragmatic and individualistic personalities. Seeing this, Ki Miko Cakcoy, who

JURIS The TRAINING NEEDS ANALYSIS FOR INDUSTRY USING THE IRWIN GOLDSTEIN METHOD APPROACH 2022More at 2022

INABAINABA This study focuses on the needs assessment stage of the organizational training process. A training needs analysis at the organizational level determinesThis study focuses on the needs assessment stage of the organizational training process. A training needs analysis at the organizational level determines

Useful /

JURIS Potensi Pemanfaatan Sumber Panas Pembakaran Sampah Tempurung Kelapa Sebagai Penghasil Listrik Dengan Prinsip Termoelektrik Generator 2026More at 2026

UNSURYAUNSURYA Sumber panas api saat ini di Indonesia belum dimanfaatkan secara maksimal, sedangkan beberapa negara sudah mulai banyak yang memanfaatkan sumber panasSumber panas api saat ini di Indonesia belum dimanfaatkan secara maksimal, sedangkan beberapa negara sudah mulai banyak yang memanfaatkan sumber panas

JURIS Perbaikan dan Peningkatan Coverage Jaringan 4G LTE 2026More at 2026

UNSURYAUNSURYA Kemudian akan didapatkan hasil drive test berupa nilai RSRP, SINR dan PCI yang dilakukan dengan penyetelan fisik (miring dan orientasi antena azimuth)Kemudian akan didapatkan hasil drive test berupa nilai RSRP, SINR dan PCI yang dilakukan dengan penyetelan fisik (miring dan orientasi antena azimuth)

JURIS Strategi Manajemen Usaha Ayam Petelur di Desa Sumber Sekar Kecamatan DAU Kabupaten Malang 2026More at 2026

FEB UMIFEB UMI Pengembangan usaha peternakan ayam berada pada kuadran V pada matriks I-E menggambarkan bahwa strategi yang umum digunakan adalah strategi penetrasi pasarPengembangan usaha peternakan ayam berada pada kuadran V pada matriks I-E menggambarkan bahwa strategi yang umum digunakan adalah strategi penetrasi pasar

JURIS Workload Recognition and Environment Key Drivers of Employee Stress A Case Study at PT PLN Unit X 2025More at 2025

UNSURYAUNSURYA Work-related stress is a crucial factor in business, primarily due to its connection with employee performance. A company must perform well to generateWork-related stress is a crucial factor in business, primarily due to its connection with employee performance. A company must perform well to generate

ads-block-test