Publisher

BSIBSI

Journal Computer Science (CO-SCIENCE)Computer Science (CO-SCIENCE) Abstract

The increasing demand for fast, accurate, and efficient healthcare services has encouraged the development of integrated information systems. This study aims to design and develop a Health Service Information System (SILAKES) based on web and mobile platforms at the Oputa Yi Koo Heart and Blood Vessel Hospital (RSJPD) in Kendari. The system is developed to facilitate patients in accessing doctor schedules, taking queue numbers online, consulting services, checking blood stock availability, and filling out satisfaction surveys. The development process adopts the waterfall (linear sequential model) method, which consists of five stages (requirement definition, system and software design, implementation and unit testing, integration and system testing, operation and maintenance). The results of this study show that SILAKES improves the efficiency of hospital staff and provides convenience for patients to access health services without space and time constraints. The implementation of this system also contributes to the digitalization of hospital services and supports the enhancement of overall healthcare service quality.

Conclusion

This study successfully implemented the SILAKES web and mobile health service system using the Waterfall method, ensuring structured development, complete documentation, and compliance with user requirements.SILAKES has improved hospital efficiency and service quality by enabling patients to access schedules, queues, consultations, blood stock, and surveys anytime, while staff benefit from faster data management and streamlined workflows.Future enhancements like real-time synchronization, automated notifications, and AI analytics could further optimize operations and support the development of smart hospitals in Indonesia.

Future Research

Based on the findings, future research could explore the integration of artificial intelligence (AI) to personalize patient care pathways within SILAKES, potentially predicting patient needs and proactively offering relevant services. Furthermore, investigating the feasibility of incorporating real-time data synchronization with wearable health devices could provide a more comprehensive view of patient health status and enable remote monitoring capabilities. Finally, a comparative study evaluating the cost-effectiveness and patient satisfaction levels of SILAKES against other healthcare information systems in different hospital settings would provide valuable insights for wider adoption and optimization of similar technologies, ultimately contributing to the advancement of healthcare service delivery in Indonesia. These research directions build upon the current studys success in developing a functional and efficient health service information system, aiming to enhance its capabilities and broaden its impact on the healthcare landscape.

References

1. International Journal of Advances in Data and Information Systems. payroll information system design... doi.org/10.25008/ijadis.v3i1.1227International Journal of Advances in Data and Information Systems payroll information system design doi 10 25008 ijadis v3i1 1227
2. Perbandingan Model Waterfall Dengan Prototype Pada Pengembangan System Informasi Berbasis Website | Jurnal... doi.org/10.54543/fusion.v2i08.210Perbandingan Model Waterfall Dengan Prototype Pada Pengembangan System Informasi Berbasis Website Jurnal doi 10 54543 fusion v2i08 210
3. Penggunaan Metode Waterfall pada Perancangan Sistem Informasi Rekam Medis Sesuai Standar Akreditasi Rumah... openjournal.unpam.ac.id/index.php/JTSI/article/view/32248Penggunaan Metode Waterfall pada Perancangan Sistem Informasi Rekam Medis Sesuai Standar Akreditasi Rumah openjournal unpam ac index php JTSI article view 32248

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