UIN BANTENUIN BANTEN

Al AhkamAl Ahkam

This study examines how halal certification bodies in Indonesia contribute to consumer confidence using a multi-site qualitative approach. This research focuses on exploring the perspectives of Muslim consumers, halal product manufacturers, and halal certification bodies in Jakarta, Surabaya, and Makassar, specifically the Indonesian Ulema Council (MUI) and the Halal Product Assurance Agency (BPJPH). Data was collected through in-depth interviews, focus group discussions, and observations. Findings highlight the crucial role of halal certification bodies in building consumer trust by verifying product compliance with Islamic law and ensuring transparency in the halal certification process. Factors influencing the effectiveness of these bodies include their credibility, the clarity of halal standards, and the accessibility of information regarding halal certification. The study also reveals varying consumer perceptions across the three cities, influenced by local socio-cultural contexts and access to information. This research provides valuable insights for halal certification bodies to improve their effectiveness in ensuring consumer confidence and fostering the growth of the halal industry in Indonesia.

This multi-site study examined consumer confidence in halal certification across three major cities in Indonesia.The key findings indicate that consumer trust varies regionally, with Yogyakarta exhibiting the highest trust levels.The credibility and transparency of halal certification bodies are crucial for building consumer trust, and improving halal literacy among consumers is essential.To enhance consumer confidence, halal certification bodies need to prioritize transparency, consistency, and effective communication.

Berdasarkan temuan penelitian ini, beberapa saran penelitian lanjutan dapat diajukan. Pertama, penelitian lebih lanjut perlu dilakukan untuk mengeksplorasi secara mendalam bagaimana peran teknologi digital, seperti aplikasi seluler dan platform blockchain, dapat meningkatkan transparansi dan ketertelusuran dalam proses sertifikasi halal, sehingga meningkatkan kepercayaan konsumen. Kedua, studi komparatif yang lebih luas, melibatkan lebih banyak kota dan wilayah di Indonesia, diperlukan untuk mengidentifikasi faktor-faktor sosio-kultural dan ekonomi spesifik yang memengaruhi persepsi konsumen terhadap sertifikasi halal, serta untuk menyesuaikan strategi komunikasi dan edukasi yang lebih efektif. Ketiga, penelitian kualitatif mendalam, seperti studi etnografi, dapat dilakukan untuk memahami secara lebih komprehensif bagaimana konsumen Muslim berinteraksi dengan produk halal dalam kehidupan sehari-hari, termasuk motivasi mereka dalam memilih produk bersertifikasi halal dan tantangan yang mereka hadapi dalam mengakses informasi yang akurat dan terpercaya. Penelitian-penelitian ini diharapkan dapat memberikan kontribusi signifikan dalam pengembangan ekosistem halal yang lebih kuat dan berkelanjutan di Indonesia, serta meningkatkan kepercayaan konsumen terhadap produk-produk halal yang beredar di pasar.

  1. The Role of Halal Certification Bodies in Ensuring Consumer Confidence: A Multi-Site Study in Indonesia... doi.org/10.37035/ajh.v20i2.11374The Role of Halal Certification Bodies in Ensuring Consumer Confidence A Multi Site Study in Indonesia doi 10 37035 ajh v20i2 11374
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