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International Journal of Travel, Hospitality and EventsInternational Journal of Travel, Hospitality and Events

Purpose: This study analyzes marketing communication strategies in increasing hotel room sales. Marketing communication strategies used include digital marketing, package improvements, and promotion, strategic partnerships, community-based approaches. This study aims to find out effective marketing communication strategies to be applied in the sale of hotel rooms.. Research Methode: The research method employs a descriptive qualitative approach, with marketing informants and hotel guests at Harris Suites FX Jakarta as participants. Data were collected through interviews with informants and observation activities.. Result and Discussion: The findings of this study show that the implementation of an effective marketing communication strategy greatly affects the sales rate of rooms Harris Suites FX Jakarta. The use of social media such as Instagram, TikTok, and websites has proven to be effective in reaching out to potential guests widely and increasing the attraction of guests to stay at Harris Suites FX Jakarta. An integrated and responsive communication approach to technological developments has strengthened the brand image and significantly expanded the hotels market share.

The marketing communication strategies applied in the sale of rooms at Hotel Harris Suites FX Sudirman Jakarta include digital marketing, promotional package offerings, strategic partnerships, customer loyalty programs, service quality improvement, and community-based marketing.These strategies positively influence increasing room occupancy rates and sales of hotel products.The use of social media platforms like Instagram, TikTok, and websites effectively reaches potential guests and increases customer interest.By applying an integrated and adaptive communication approach to technological developments, the hotel has strengthened its brand image and expanded its market reach.

Penelitian lebih lanjut dapat dilakukan untuk mengkaji efektivitas berbagai jenis konten digital pada platform media sosial seperti Instagram dan TikTok dalam menarik segmen pasar milenial dan Gen Z, mengingat mereka merupakan pengguna aktif platform tersebut. Selain itu, perlu dilakukan studi mendalam mengenai personalisasi strategi komunikasi pemasaran berdasarkan data analitik dari media sosial dan situs web untuk memahami preferensi pelanggan secara lebih akurat. Terakhir, penelitian dapat difokuskan pada evaluasi berkala terhadap efektivitas strategi komunikasi pemasaran yang diterapkan, dengan mempertimbangkan dinamika pasar yang terus berubah, serta mengidentifikasi peluang untuk mengoptimalkan strategi tersebut agar tetap relevan dan menghasilkan dampak positif bagi peningkatan penjualan kamar dan citra merek hotel.

  1. Vol. 4 No. 3 (2025): International Journal of Travel, Hospitality and Events | International Journal... journal.polteksahid.ac.id/index.php/ijothe/issue/view/42Vol 4 No 3 2025 International Journal of Travel Hospitality and Events International Journal journal polteksahid ac index php ijothe issue view 42
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