PANCABHAKTIPANCABHAKTI

International Health Conference STIKes Panca Bhakti (IHCPB)International Health Conference STIKes Panca Bhakti (IHCPB)

Patient satisfaction is defined as a patients feeling of satisfaction, joy, and relief due to receiving good service. This research aims to determine the effect of service quality on the satisfaction of outpatients at Restu Bunda Mother and Child Hospital in Bandar Lampung. The method used is quantitative, with a population of 299 BPJS outpatient patients and a sample of 30 respondents selected using accidental sampling. The analysis employed includes Reliability, Normality, Linear, and T-Test tests, utilizing a questionnaire as the instrument. The research results indicate a significance value of 0.000, which is lower than the established significance level of 0.05. Therefore, service quality has a positive and significant influence on patient satisfaction among BPJS participants in the outpatient clinic registration unit at RSIA Bunda Bandar Lampung. Suggestions for the hospital include ongoing staff training and skills development to ensure optimal service delivery.

This research demonstrates a positive and significant influence of service quality on patient satisfaction at RSIA Restu Bunda Bandar Lampung.Patient satisfaction levels at the hospital are notably high, as indicated by the research findings.The study confirms that the quality of service provided at Restu Bunda Mother and Child Hospital significantly impacts patient satisfaction.

Further research could explore the specific dimensions of service quality (e.g., responsiveness, reliability, empathy) that most significantly impact patient satisfaction at RSIA Restu Bunda, potentially using more granular data collection methods like focus groups or in-depth interviews. Additionally, a longitudinal study tracking patient satisfaction over time, coupled with changes in service quality initiatives, could provide valuable insights into the sustained impact of quality improvement efforts. Finally, investigating the role of patient demographics (age, education, socioeconomic status) in moderating the relationship between service quality and satisfaction could help tailor services to better meet the diverse needs of the patient population, ultimately enhancing the overall healthcare experience and fostering greater patient loyalty.

  1. PELAKSANAAN JAMINAN KESEHATAN NASIONAL OLEH BPJS BERDASARKAN UNDANG-UNDANG NO.40 TAHUN 2004 TENTANG SISTEM... doi.org/10.36722/jmih.v6i1.796PELAKSANAAN JAMINAN KESEHATAN NASIONAL OLEH BPJS BERDASARKAN UNDANG UNDANG NO 40 TAHUN 2004 TENTANG SISTEM doi 10 36722 jmih v6i1 796
  2. Con Men - de la Tierra - 2017 - Sociological Forum - Wiley Online Library. con men de la tierra sociological... doi.org/10.1111/socf.12355Con Men de la Tierra 2017 Sociological Forum Wiley Online Library con men de la tierra sociological doi 10 1111 socf 12355
  3. 0. 0 jurnal.umk.ac.id/index.php/simet/article/view/15740 0 jurnal umk ac index php simet article view 1574
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