STIESASTIESA

ACCRUALS (Accounting Research Journal of Sutaatmadja)ACCRUALS (Accounting Research Journal of Sutaatmadja)

The DKI Jakarta government has implemented tax reforms by introducing e-BPHTB. This study was conducted to analyze the implementation of e-BPHTB online and its impact on local tax revenue and public compliance in DKI Jakarta province, to identify the driving and inhibiting factors in the implementation of e-BPHTB online, and to evaluate the systems effectiveness. The results indicate that the supervision policy of BPHTB is functioning well. However, the implementation of e-BPHTB has not significantly impacted local tax revenue and public compliance due to the limited number of taxpayers utilizing the system and the inefficiency of the approval system. Public trust is considered positive due to the facilities provided by the government, including e-BPHTB. The driving factors are advancements in technology, the perceived ease experienced by taxpayers and tax authorities, and the COVID-19 pandemic. The inhibiting factors include limited public familiarity with technology, the inefficiency of the approval system, and the lack of human resource quality.

The study concludes that the BPHTB supervision policy effectively guides taxpayers in fulfilling their obligations.However, the implementation of e-BPHTB has not significantly increased local tax revenue or public compliance due to limited system usage and an inefficient approval process.Public trust in government programs remains positive, but improvements are needed in system functionality and human resource competence to maximize the benefits of e-BPHTB.

Berdasarkan hasil penelitian, beberapa saran penelitian lanjutan dapat diajukan. Pertama, penelitian lebih lanjut dapat dilakukan untuk mengidentifikasi strategi yang efektif untuk meningkatkan literasi digital masyarakat, khususnya terkait dengan penggunaan sistem perpajakan online seperti e-BPHTB. Hal ini dapat dilakukan melalui program pelatihan, sosialisasi, atau penyediaan panduan yang mudah dipahami. Kedua, penelitian perlu dilakukan untuk mengevaluasi efektivitas berbagai model persetujuan (approval system) dalam sistem e-BPHTB, dengan mempertimbangkan aspek kecepatan, akurasi, dan keamanan. Penelitian ini dapat menguji perbandingan antara sistem persetujuan manual dengan sistem otomatis yang berbasis kecerdasan buatan (artificial intelligence). Ketiga, penelitian lanjutan dapat fokus pada analisis dampak implementasi e-BPHTB terhadap perilaku kepatuhan wajib pajak, dengan mempertimbangkan faktor-faktor psikologis seperti kepercayaan, keadilan, dan persepsi risiko. Penelitian ini dapat menggunakan metode kuantitatif dengan survei atau analisis data sekunder untuk menguji hubungan antara variabel-variabel tersebut.

  1. Jurnal Akuntansi. kepatuhan pajak memediasi determinan penerimaan penghasilan jurnal akuntansi authors... doi.org/10.24912/ja.v21i2.201Jurnal Akuntansi kepatuhan pajak memediasi determinan penerimaan penghasilan jurnal akuntansi authors doi 10 24912 ja v21i2 201
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