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Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek AdministrasiJurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi

This study evaluates the implementation of e-government in Central Lombok Regency by examining the gap between planned objectives and actual outcomes, using the Context, Input, Process, and Product (CIPP) evaluation model introduced by Stufflebeam. While e-government is often framed as a national-level policy, this study focuses on a concrete, time-bound local initiative – the 2017–2022 E-Government Development Master Plan of Central Lombok – which functions as a structured implementation program suitable for programmatic evaluation. Using a qualitative case study approach, data were collected through interviews, observations, and document analysis involving key stakeholders, particularly the Central Lombok Communication and Information Office (Diskominfo). The context evaluation revealed a mismatch between the regions digital goals and its terms of infrastructure and public digital literacy. The input evaluation showed that while planning documents and budgets were prepared, gaps remained in human resources and training capacity, with only 18.75% of officials and 30.75% of staff familiar with basic ICT. The process evaluation highlighted inconsistencies between planned targets and implementation outcomes such as the low number of agencies connected to central servers and minimal public interaction with e-government platforms. Finally, the product evaluation indicated that the programs objectives were only partially met, with persistent challenges in system integration, inter-agency coordination, and citizen uptake of services. The study concludes that improving cross-agency collaboration, enhancing digital capacity through training and education, and promoting public awareness are essential for advancing e-government outcomes in the region. The use of the CIPP lens to diagnose programmatic shortcomings offers a systematic model to generate actionable recommendations for future policy implementation.

The evaluation of e-government implementation in Central Lombok Regency reveals a gap between the strategic objectives outlined in the 2017–2022 E-Government Development Master Plan and the actual outcomes.Institutional readiness remains limited, particularly in ICT infrastructure and public digital literacy.The study concludes that improving inter-agency collaboration, enhancing digital capacity through training, and promoting public awareness are essential for advancing e-government outcomes in the region.

Berdasarkan hasil penelitian ini, terdapat beberapa saran penelitian lanjutan yang dapat dilakukan untuk memperdalam pemahaman mengenai implementasi e-government di Kabupaten Lombok Tengah dan daerah lain di Indonesia. Pertama, penelitian lebih lanjut perlu dilakukan untuk mengidentifikasi faktor-faktor spesifik yang mempengaruhi kesenjangan antara perencanaan dan implementasi e-government, dengan fokus pada peran kepemimpinan lokal, partisipasi masyarakat, dan mekanisme akuntabilitas. Kedua, studi komparatif dapat dilakukan dengan membandingkan Kabupaten Lombok Tengah dengan daerah lain yang memiliki karakteristik serupa, untuk mengidentifikasi praktik-praktik terbaik dan tantangan umum dalam implementasi e-government. Ketiga, penelitian perlu dilakukan untuk mengeksplorasi potensi penggunaan teknologi baru seperti kecerdasan buatan (AI) dan blockchain dalam meningkatkan efisiensi, transparansi, dan akuntabilitas layanan publik di era digital, serta untuk mengidentifikasi implikasi etis dan sosial dari penerapan teknologi tersebut. Penelitian-penelitian ini diharapkan dapat memberikan kontribusi signifikan bagi pengembangan kebijakan dan praktik e-government yang lebih efektif dan berkelanjutan di Indonesia.

  1. Full article: Increasing collaboration and participation in smart city governance: a cross-case analysis... tandfonline.com/doi/full/10.1080/02681102.2017.1353946Full article Increasing collaboration and participation in smart city governance a cross case analysis tandfonline doi full 10 1080 02681102 2017 1353946
  2. Governance Network in Sustainable Tourism Development: A case of thematic kampung tourism in Malang,... atlantis-press.com/proceedings/aicobpa-18/125917007Governance Network in Sustainable Tourism Development A case of thematic kampung tourism in Malang atlantis press proceedings aicobpa 18 125917007
  3. Is E-Government Promoting Convergence Towards More Accountable Local Governments?: International Public... doi.org/10.1080/10967494.2010.524834Is E Government Promoting Convergence Towards More Accountable Local Governments International Public doi 10 1080 10967494 2010 524834
  4. Smart City Technologies for Sustainable Rural Development - IOPscience. smart city technologies sustainable... doi.org/10.1088/1757-899X/365/2/022039Smart City Technologies for Sustainable Rural Development IOPscience smart city technologies sustainable doi 10 1088 1757 899X 365 2 022039
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